PRIVACY POLICY
Introduction
Welcome to ULTRAFORCE privacy policy.
ULTRAFORCE is committed to protecting the privacy of the data we hold about you.
This policy is intended to demonstrate to our customers and website users our firm commitment to the privacy of personal data and compliance with the current data protection laws.
This privacy policy explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by ULTRAFORCE the purposes of which these activities are performed and the legal bases that ULTRAFORCE relies upon for these processing activities.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
You should also read our separate Terms of Sale which apply to all sales of our goods or services.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on 25 November 2019. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
In the case of our employees and applicants for work, we operate a separate policy which can be accessed here: (CHIP – please insert link to employment and recruitment privacy notice).
Personal data we collect
Here we set out the details of the types of personal data we collect. We subsequently set out what we use the data for:
Your contact details: information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order.
Account information: information about your account with ULTRAFORCE including your login details for our websites and mobile applications, marketing preferences, complaints details, and purchases made.
Loyalty Information: When registering for any loyalty scheme or loyalty card we may operate we may also request details of your age, date of birth, gender and occupation.
Transaction and payment information: credit/debit card details and bank account details you provide to make payment for the goods and services you purchase from us.
Purchase and account history: records relating to the goods and services which you have purchased or used from us.
Lifestyle and demographic insight information: how you use our goods and services.
Responses to surveys and competitions: including records of any surveys you respond to or your entry into any competitions or prize draws we run.
Records of your discussions with our customer support teams, including call recordings, webchat and emails: when you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails, phone our support team or contact us via webchat or through social media such as through Twitter or on Facebook.
How you use mobile applications and websites: we use technology such as cookies (subject to your cookie preferences) when you use our applications or websites, as well as our pages and profiles on social media sites, and we collect information about the pages you look at and how you use them.
Location information: your smartphone or computer's IP address may tell us an approximate location when you connect to our websites but this will be no more precise than the city, state or country you are using your device in.
Device and machine information: information about the computer hardware and software on your computers and smartphones that is used to connect or communicate with us.
Advertising and Direct Marketing preferences and responses: information about how you respond, or interact with, any Direct Marketing or advertising communications directed to you and your business, including any requests for these communications to stop.
Exercising your rights: if you exercise any of your statutory rights under data protection law, we will keep a record of this and how we respond.
You are not required to provide to us any of the personal data described above, however, if you do not do so, you may not be able to purchase our goods and services or the functionality of our goods may be reduced.
